Why We Invested in Being Found Online

<br>

When we launched Apex Ground, our reputation was built entirely on referrals. Corporate travel managers who had used us once would recommend us to colleagues. Executive assistants who booked a BNA airport transfer would come back for event transportation. Word of mouth worked, but it did not scale.

<br>

The problem was simple: when someone new to Nashville searched “executive car service Nashville” or “corporate...